Dear American Standard Heating and Air Conditioning Dealer,
American Standard Heating and Air Conditioning (American Standard) is excited to announce that effective May
1, 2009 there will be some significant changes and enhancements to American Standard Residential Limited
Warranties. These changes will offer consumers the most competitive Limited Warranty that American Standard
has ever offered when they register their new equipment. It will also retain the competitive edge for our dealers
during the sales process.
Introduction
Effective May 1
Product Registration
When purchased and installed on eligible applications as a matched system including an American Standard
indoor unit and American Standard control, all Allegiance/Heritage split systems that are registered within 60
days will receive a 10-year system limited warranty which will be noted on the Registered Limited Warranty
certificate.
Summary of Registered Limited Warranty Changes (See Limited Warranty Matrix for Details)
Products that have lengthened coverage:
Commercial Limited WarrantiesLiterature Transition
Consumer Literature and other support literature will be changed in phases to reflect the new Limited Warranty
coverage and terms. See your Distributor for availability of literature with the new limited warranty terms.
Extended Warranty
The changes to American Standard’s Limited Warranties will also lead to changes for American Standard’s
Extended Warranty offering. There will be a separate mailing from the American Standard Extended Warranty
Business Unit to introduce American Standard’s new Extended Warranties.
Additional Customer Care Benefits
Within 60 days of installation on registered Allegiance/Heritage 16,18, 20 split systems, the Customer Care
Dealer may provide a new outdoor unit upon compressor failure (electrical or mechanical failure to pump) as long
as the dealer agrees to concession the labor. In addition, if the heat exchanger fails in the Freedom 95, 90 ,80
Comfort -R, or Freedom 80 Oil Comfort-R matching registered furnace installed as part of the
Allegiance/Heritage 16, 18, 20 system within 60 days of installation, the Customer Care Dealer my provide a new
replacement furnace as long as the dealer agrees to concession the labor. More details on this enhancement to the
Comfort Specialist Program to come
What do you need to do?
1. Get familiar with American Standard’s new limited warranty terms.
2. Ask your Distributor about new/updated literature that includes the new limited warranty terms.
3. Make sure you inform you customer that they must register their products within 60 days of installation/startup
to get the benefits of the Registered Limited Warranty. They can go online at americanstandardair.com or
by calling American Standard’s Warranty Registration Center at 1 800 554-8005.
4. Make sure you provide your customer the model and serial numbers of all American Standard products that
you installed. The consumer will need that information at registration and having that will make the process
more efficient for them. A leave behind registration template has been provided for you.
5. Make sure that you provide your customer the new Use and Care Guide or IOM manual that has the new
limited warranty terms.
Future Benefits
Product Registration provides many possible future benefits. In the event of product service issues, field product
rework, or the unlikely event of product recall, American Standard will have the list of consumers who own those
products if they registered. This could provide for a much more efficient process to identify where those products
are installed. These are potential future benefits for everyone who sells American Standard Products. For today,
the benefit to you is having the industry’s best limited warranty offering. That is what you expect from American
Registered System Limited Warranty